I began my career with one of the largest international financial services companies, moved into direct marketing 13 years ago and eventually managed the direct marketing division nationally. I very quickly realized the impact of this channel –and I fell in love with the Contact Centre industry.
In January 2007, I started SA Commercial Direct, armed with only my personal savings in the bank, pure determination and the will to succeed. The company’s growth far outstripped expectations and within six months of operation, the business had to move from the Cape Town southern suburbs to the central business district, where we developed a brand-new contact centre.
“I am very involved in our business from operations through to client management. The more I understand about our business, our clients’ strategies and the industries in which we operate and link this to the external environment the better I am able to successfully adapt to the changes and create a business that will last.”
As a locally grown business, SA Commercial (Pty) Ltd is a leading Business Process Outsourcing (BPO) operator to the private and public business organizations. We focus on enhancing customer experience through strong customer engagement programmes, such as telephony capabilities and back office processing. In essence, the company provides the important link between a business and its clients
With strong experience in contact centre solutions, we have established ourselves as the contact centre of choice amongst large corporations.
SA Commercial is one of the select few South African companies to hold an ISO9001 accreditation in the BPO (Business Process Outsourcing) industry and is also a registered and authorized financial service provider.
We regularly workshop our core values such as Integrity, Quality, Professionalism, Inspirational leadership and Innovativeness within the group to ensure we live it through every action with each other, our partners and our clients.
